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CITM Examcollection - Real CITM Questions

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Real CITM Questions - CITM Valid Test Sample

If you are looking to advance in the fast-paced and technological world, EXIN is here to help you achieve this aim. EXIN provides you with the excellent EXIN EPI Certified Information Technology Manager practice exam, which will make your dream come true of passing the EXIN CITM Certification Exam.

EXIN EPI Certified Information Technology Manager Sample Questions (Q12-Q17):

NEW QUESTION # 12
Before the marketing department will decide on a new advertising campaign, it wants to be able to gain more insights into the customer, being able to predict the products customers will purchase in the near future. What is a 'must-have' criterion in terms of the technology the marketing department is interested in?

A. Ad hoc analysis
B. Advanced analytics
C. Records Management System (RMS)
D. Business Intelligence (BI)

Answer: B

Explanation:
To predict future customer purchases, the marketing department requiresadvanced analytics(B), which involves sophisticated data analysis techniques, such as predictive modeling, machine learning, and data mining. These technologies enable the department to analyze customer behavior, identify patterns, and forecast purchasing trends, supporting targeted advertising campaigns.
* Records Management System (RMS) (A):Focuses on managing and storing records, not predictive analysis.
* Ad hoc analysis (C):Allows for on-demand, one-off queries but lacks the predictive capabilities of advanced analytics.
* Business Intelligence (BI) (D):Provides reporting and historical data analysis but is less focused on predictive modeling compared to advanced analytics.
Advanced analytics aligns withIT strategygoals of leveraging data for competitive advantage, as it supports predictive insights critical for marketing decisions.
Reference:EPI CITM study guide, under IT Strategy, likely discusses data-driven technologies like advanced analytics for business decision-making. Refer to sections on emerging technologies or data analytics.

NEW QUESTION # 13
Vendor management meetings take place several times per year. What is the main objective for these meetings?

A. Discuss improvement programs
B. Explore improvement programs
C. Identify possible price increases
D. Verify if the vendor continues to meet the requirements of the contract, supporting the business processes

Answer: D

Explanation:
The main objective ofvendor management meetingsis toverify if the vendor continues to meet the requirements of the contract, supporting the business processes(C). These meetings, as part ofvendor management frameworks, ensure that the vendor's performance aligns with contractual obligations, service level agreements (SLAs), and business needs. They involve reviewing service delivery, compliance, and any issues affecting business processes.
* Explore improvement programs (A):A secondary goal, as improvements may arise from performance reviews.
* Identify possible price increases (B):Price discussions may occur, but they are not the primary focus.
* Discuss improvement programs (D):Similar to A, this is a potential outcome but not the main objective.
Reference:EPI CITM study guide, under Vendor Selection/Management, likely covers vendor performance monitoring and contract compliance. Check sections on vendor management or SLA monitoring.

NEW QUESTION # 14
What is the correct sequence of activities for a risk assessment?

A. Monitor and review - establish context - identify - evaluate - treatment
B. Communication - establish context - analyse - treatment - monitor and review
C. Establish context - identify - analyse - evaluate - treatment
D. Identify - analyse - evaluate - treatment - monitor and review

Answer: C

Explanation:
The correct sequence for arisk assessment, as perISO 31000andISO/IEC 27001, is:Establish context - identify - analyse - evaluate - treatment(C).
* Establish context:Define the scope, objectives, and criteria for the risk assessment (e.g., organizational goals, assets, and risk appetite).
* Identify:Identify potential risks (e.g., threats and vulnerabilities) that could impact objectives.
* Analyse:Assess the likelihood and impact of identified risks to determine their severity.
* Evaluate:Compare risks against risk criteria to prioritize them for treatment.
* Treatment:Implement controls or strategies to mitigate, avoid, transfer, or accept risks.
* Option A:Incorrect, as "monitor and review" is a post-treatment step, not the starting point.
* Option B:Incorrect, as "communication" is not a distinct step in risk assessment; it's embedded throughout.
* Option D:Incorrect, as it skips "establish context," which is essential for defining the assessment's scope.
This sequence ensures a structured, systematic approach to risk assessment, aligning with organizational objectives.
Reference:EPI CITM study guide, under Risk Management, likely references ISO 31000 or ISO/IEC 27001 for risk assessment processes. Check sections on risk assessment methodologies or risk management lifecycle.

NEW QUESTION # 15
A technical team investigating possible controls concludes that the most preferred control cannot be implemented as a result of too many constraints and decides to propose the second-best control. How is this control being referred to?

A. Deterrent
B. Detective control
C. Corrective control
D. Compensating control

Answer: D

Explanation:
Acompensating controlis an alternative control implemented when the preferred control cannot be applied due to constraints (e.g., technical, financial, or operational). According to frameworks likeCOBITorISO/IEC
27001, compensating controls provide equivalent or partial risk mitigation when the primary control is infeasible.
Deterrent controls (A) discourage violations, detective controls (C) identify incidents, and corrective controls (D) address issues after they occur. Only compensating control (B) fits the scenario of a second-best alternative due to constraints.
Reference:EPI CITM study guide, under Information Security Management, likely discusses control types, referencing compensating controls in risk management frameworks. Refer to sections on security controls or risk mitigation.

NEW QUESTION # 16
Whilst creating the IT service catalog, a needs analysis is conducted. One of the items discussed is the data points required for the IT services. What is the objective of these data points?

A. To identify the data being used by the customer
B. To determine the life expectancy of IT services
C. To establish the operating hours of the IT services
D. To measure the performance of IT services delivered

Answer: D

Explanation:
InITIL's service catalog management, data points required for IT services are used tomeasure the performance of IT services delivered(A). These data points (e.g., uptime, response times, incident resolution rates) enable the IT provider to monitor and report on service quality, ensuring alignment with service level agreements (SLAs) and customer expectations. A needs analysis identifies key performance indicators (KPIs) to track service effectiveness.
* Identify data used by the customer (B):Focuses on customer data usage, not service performance.
* Determine life expectancy (C):Relates to service lifecycle planning, not data points.
* Establish operating hours (D):Operating hours are a service attribute, not the primary purpose of data points.
Reference:EPI CITM study guide, under Service Management, likely references ITIL's service catalog management, emphasizing KPIs for performance measurement. Check sections on service catalog or performance metrics.

NEW QUESTION # 17
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