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These Microsoft MB-240 practice tests simulate the real Microsoft Dynamics 365 Field Service Functional Consultant (MB-240) exam pattern, track your progress, and help you overcome mistakes. Our Microsoft Dynamics 365 Field Service Functional Consultant (MB-240) desktop software is compatible with Windows. Whereas, the web-based Microsoft MB-240 Practice Exam works online on iOS, Linux, Android, Windows, and Mac. Additionally, the web-based Microsoft Dynamics 365 Field Service Functional Consultant (MB-240) practice exam is also compatible with MS Edge, Internet Explorer, Opera, Firefox, Safari, and Chrome.

The Microsoft MB-240 exam tests the candidate's knowledge of the Field Service application and its functionalities. It covers topics such as configuring and managing work orders, creating and managing service agreements, managing resources and inventory, and analyzing and reporting data. MB-240 exam also evaluates the candidate's ability to work with the Field Service application in a customer environment.

Right Candidates for MB-240

The candidates who want to take MB-240 test know how to implement processes related to field service and they can design them together with external and internal teams. Also, they know how to configure the Field Service application administration areas and have the necessary experience to deploy solutions related to Connected Field Service. Another piece of recommended expertise that the candidates for this test should have focuses on the implementation of additional customizations according to the business requirements. To add more, previous knowledge of configuring and customizing Field Service application components is much appreciated. Also, applicants should be familiar with Field Service resources, incidents, inventory integration, resource scheduling, field service user roles, and Field Service Mobile application configuration.

Microsoft MB-240 Exam is designed for individuals who want to become certified as a Microsoft Dynamics 365 Field Service Functional Consultant. MB-240 exam is targeted at professionals who have a deep understanding of Field Service and have experience with configuring and customizing the Dynamics 365 Field Service application. MB-240 exam measures the candidate's ability to design, configure, and implement Field Service solutions that meet the needs of customers.

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Microsoft Dynamics 365 Field Service Functional Consultant Sample Questions (Q11-Q16):

NEW QUESTION # 11
You are a Dynamics 365 for Field Service Mobile Administrator (FSM).
When technicians log into FSM, they receive the following message:
"Your organization has not configured Field Service Mobile."
You log into FSM and cannot reproduce the issue with your login.
What must you do to fix the issue?

A. Set Enabled for Field Service Mobile to Yes for all Bookable Resources.
B. Update the Security Roles for the FSM project within Woodford.
C. Update the Security Roles for all Bookable Resources within Dynamics 365.
D. Update the Priority for the FSM project within Woodford.

Answer: A

Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/field-service- mobile-app-user-guide

NEW QUESTION # 12
The company has hired a new manager to set up and configure Field Service to automatically schedule work orders to the most appropriate resource scheduling.
The manager is unable to optimize requirements and bookings related to work orders.
Which three settings are required? Each correct answer presents part of the solution.

A. Enable Resource Scheduling Optimization.
B. Assign the Field Service-Administrator security role to the RSO user.
C. Add RSO to the profile Field Service-Administrator.
D. Add the RSO dispatcher role to a dispatcher.
E. Set Connect to Maps as Yes.

Answer: A,C,E

Explanation:
Section: Schedule and dispatch work orders
Explanation/Reference:
References:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/rso-configuration

NEW QUESTION # 13
You are a Dynamics 365 Field Service dispatcher using the Scheduling Assistant function.
One of your jobs does NOT want one of your resources to be scheduled to perform the work. The resource must be available to be scheduled for other jobs.
Solution: You select the resource in the Restricted Resources field within the Schedule Assistant filter.
Does this meet the goal?

A. No
B. Yes

Answer: A

NEW QUESTION # 14
A customer service agent fails to solve a customer's issue over the phone.
The agent needs to converted the case to a work order in order to schedule a technician visit.
What is required to successfully convert a case to a work order?

A. Work Order Type
B. Customer Asset
C. Incident Type
D. SLA

Answer: C

NEW QUESTION # 15
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabled Optimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

Answer:

Explanation:

NEW QUESTION # 16
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