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Salesforce Field-Service-Consultant Certification Exam is designed for professionals who are responsible for implementing and managing field service operations in their organization. Salesforce Certified Field Service Consultant certification validates the skills and knowledge required to design, configure, and manage field service solutions using Salesforce technologies. Salesforce Certified Field Service Consultant certification is ideal for professionals who are looking to expand their career opportunities in the field service industry.

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Salesforce Field-Service-Consultant Exam covers a range of topics related to field service management, including scheduling and dispatching, workforce management, mobile workforce enablement, and customer communication. Field-Service-Consultant Exam is designed to test a candidate's knowledge and skills in these areas to ensure that they are equipped to handle real-world challenges in the field.

Salesforce Certified Field Service Consultant Sample Questions (Q128-Q133):

NEW QUESTION # 128
Universal Containers wants Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app.
Which configuration steps should 8 Conzultant take to meet this requirement?

A. Add the Work Order Line Items related list to the Work Order page layout and assign the layout to the Technician's profile.
B. Create a custom Visuaiforce page and add an extemal link in the Salesforce Field Service mobile app to view the page in the mobile browser.
C. Create a Report Chart that summarizes wk Order Line Items andadd 2 link to the Service Appointment layout.
D. Create a custom Lightning Component that displays Work Order progress and deployit to Technicians through the Salesforce Field Service mobile app.

Answer: D

Explanation:
Lightning Components are reusable units of user interface that can be customized and embedded in different pages or apps[180]. Work Order Line Items are records that track specific tasks or products related to a work order[181]. Creating a custom Lightning Component that displays Work Order progress and deploying it to Technicians through the Salesforce Field Service mobile app would allow Universal Containers' Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app by creating a component that shows the status or completion percentage of work order line items and adding it to the work order line item card layout in the mobile app settings[182]. Creating a custom Visualforce page and adding an external link in the Salesforce Field Service mobile app to view the page in the mobile browser would not allow Technicians to view work progress through the Work Order Line Item cardin the Salesforce Field Service mobile app. Visualforce pages are web pages that can display custom user interface using HTML, CSS, JavaScript, and Apex[183]. Creating a Report Chart that summarizes Work Order Line Items and adding a link to the Service Appointment layout would not allow Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app. Report Charts are visual representations of report data that can be added to different pages or layouts[184]. Adding the Work Order Line Items related list to the Work Order page layout and assigning the layout to the Technician's profile would not allow Technicians to view work progress through the Work Order Line Item card in the Salesforce Field Service mobile app. Related lists are lists of records that are directly related to another record and can be added to different page layouts[185]. References: https://developer.salesforce.com/docs/component-library
/overview/components https://help.salesforce.com/s/articleView?id=sf.fs_work_order_line_items.
htm&type=5 https://help.salesforce.com/s/articleView?id=sf.fs_mobile_custom_cards_overview.htm&type=5
https://developer.salesforce.com/docs/atlas.en-us.pages.meta/pages/pages_intro_what_is_it.htm https://help.
salesforce.com/s/articleView?id=sf.reports_charts_adding_to_layouts.htm&type=5https://help.salesforce.com
/s/articleView?id=sf.customize_related_lists.htm&type=5

NEW QUESTION # 129
Universal containers technicians frequently need to request more parts from another inventory location when stock runs low.
How can universal container technicians achieve this for each product requested?

A. Create a work order line item and a product request line item.
B. Create a shipment and a product request line item.
C. Create a product consumed and a product request line item.
D. Create a product request and a product request line item.

Answer: D

NEW QUESTION # 130
Universal Containers (UC) wants to ensure that Technicians enter required information only once when completing Work Orders on the Salesforce Field Service mobile app. The information entered by Technicians needs to also update the Service Appointment and the Case that are associated to the Work Order.
What should a Consultant leverage to ensure the right data is captured fram the Salesforce Field Service mobile app?

A. oO Quick Action on the Work Order that launches a Flow to update the Work Order, Case, and Service Appointment.
B. Process Builder on Case to update the Service Appointment and Work Order.
C. Quick Actions that launcha Flaw on Cases, Work Orders and Service Appointments with required fields.
D. Lightning Component with required fields to update the Case, Work Order and Service Appointment.

Answer: A

Explanation:
Explanation
This option allows capturing the required information on the work order and updating the related case and service appointment records using a flow. References:
https://help.salesforce.com/s/articleView?id=sf.fs_mobile_quick_actions.htm&type=5

NEW QUESTION # 131
Which fields on service appointments help ensure that they are completed within the agreed upon service level agreement (SLA) with universal containers customers?

A. Scheduled start, scheduled end
B. Earliest start permitted, due date
C. Arrival window start, arrival window end
D. Actual start, actual end

Answer: B

NEW QUESTION # 132
Which three overview cards does the Field Service mobile app provide as context to Technicians on upcoming Service Appointments? (Choose three.)

A. Asset History
B. Product Catalog
C. Contact
D. Site Details
E. Address

Answer: C,D,E

NEW QUESTION # 133
......

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