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C-C4H56-2411 Reliable Learning Materials, Exam C-C4H56-2411 Score

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SAP C-C4H56-2411 Exam Syllabus Topics:

Topic
Details

Topic 1

Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.

Topic 2

Communication Channels: This section is intended for a Communication Solutions Specialist and covers the configuration of the Agent Desktop for Computer Telephony Integration (CTI) and Interaction Center processes. It also includes setting up the email communication channel for inbound and outbound scenarios.

Topic 3

Service Elements: This part of the exam is designed for a Service Process Designer and covers the configuration of Service Level Agreements (SLAs), categories, and case routing. It assesses the ability to define and manage service elements that impact customer support workflows.

Topic 4

Managing Clean Core: This part of the exam is designed for a Platform Optimization Lead and focuses on evaluating and applying clean core principles to customer experience solutions. It measures the ability to maximize business process agility, reduce adaptation efforts, and accelerate innovation.

Topic 5

Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.

Topic 6

Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.

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Top C-C4H56-2411 Reliable Learning Materials Free PDF | High-quality Exam C-C4H56-2411 Score: SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q47-Q52):

NEW QUESTION # 47
Which element can you use in autoflows?

A. Service Contract
B. Service Level
C. Mashup
D. Appointment

Answer: B

NEW QUESTION # 48
Which types of master data can be used in case routing? Note: There are 2 correct answers to this question.

A. Contact
B. Account hierarchy
C. Responsible employee
D. Team

Answer: C,D

NEW QUESTION # 49
Which of the following apply when accessing a new SAP Service Cloud Version 2 tenant? Note: There are 2 correct answers to this question.

A. The business settings will need to be activated for the tenant.
B. The administrator must create an initial user in order to log in to the tenant for the first time.
C. Any test tenant needs to be purchased separately.
D. The customer will need to provision new tenants through SAP for Me.

Answer: B,D

NEW QUESTION # 50
You want to change the standard text of the Related Entities tab in the case object. Which of the following is the correct option?

A. Language adaptation
B. Case extensibility
C. Page layout
D. Screen adaptation

Answer: A

Explanation:
To change the standard text of the Related Entities tab in the case object in SAP Service Cloud Version 2, the Language adaptation tool is used. This tool allows administrators to modify UI labels, including tab names, to align with business terminology or language requirements. According to SAP documentation, "Language adaptation enables the customization of standard text, such as tab names, to meet specific business needs." Screen adaptation (A) is not a standard term in SAP Service Cloud V2. Page layout (B) controls the arrangement of fields and sections, not text changes. Case extensibility (D) is used for adding custom fields or objects, not renaming tabs.
Reference:
SAP Help Portal: Language Adaptation in SAP Service Cloud V2
SAP Learning: UI Customization in SAP Service Cloud

NEW QUESTION # 51
Which of the following features can be used to tailor the user interface for the business? Note: There are 2 correct answers to this question.

A. Language adaptation
B. Business role
C. Homepage branding
D. Content security policy

Answer: A,C

Explanation:
To tailor the user interface in SAP Service Cloud V2, Homepage branding allows administrators to customize the look and feel of the homepage, including logos and color schemes, to align with corporate branding. Language adaptation enables the modification of field labels and texts to support different languages or business-specific terminology. According to SAP documentation, "Homepage branding and language adaptation are key features for customizing the user interface to meet business needs." Business role (B) controls access and permissions, not UI customization. Content security policy (C) is a security feature, not related to UI tailoring.
Reference:
SAP Help Portal: User Interface Customization in SAP Service Cloud V2
SAP Learning: UI Adaptation and Branding

NEW QUESTION # 52
......

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