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The benefits of earning the ServiceNow CSA Certification are numerous. It demonstrates to potential employers that you have the skills and knowledge needed to manage and administer the ServiceNow platform effectively. It also opens up new career opportunities, as more and more organizations are adopting ServiceNow as their preferred IT service management platform. Additionally, the certification can lead to higher salaries and promotions, as it is a recognized standard for ServiceNow administration expertise.

ServiceNow CSA certification is a valuable credential for IT professionals who specialize in ServiceNow administration. It provides them with the necessary skills and knowledge to effectively manage and administer ServiceNow instances, making them highly valued by employers. ServiceNow Certified System Administrator certification program is offered by ServiceNow and includes an exam that tests candidates' knowledge and skills in various areas. It also offers several benefits to certified professionals, including access to exclusive resources, networking opportunities, and recognition within the ServiceNow community.

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ServiceNow Certified System Administrator Sample Questions (Q156-Q161):

NEW QUESTION # 156
On Access Control Definitions, what are ways you can set the permissions on a Table?
Choose 3 answers

A. Roles
B. Script that sets the answer variable to true or false
C. Conditional Expressions
D. CRUD
E. Groups

Answer: A,B,C

NEW QUESTION # 157
A change request has been approved and assigned to you as the system administrator to change the Incident number prefix from the default of "INC" to the company standard IN." What are the next steps to be taken''

A. The prefix of an incident cannot be changed because it is a built-in feature
B. Go to the Number Maintenance application and change the prefix to "IN" for incident
C. Create a Business Rule that modifies the prefix before the Insert operation
D. Submit a Change Request to ServiceNow Technical Support

Answer: B

NEW QUESTION # 158
Which tab on the knowledge base record, would you use to identify the sets of users who are able to read articles in that knowledge base?

A. Accessible to
B. Can Read
C. Can Access
D. Access List

Answer: B

Explanation:
Reference: https://docs.servicenow.com/bundle/rome-servicenow-platform/page/product/knowledge- management/task/t_SelectUserCriteria.html

NEW QUESTION # 159
While showing a customer their incident form, they ask to change the Priority field title to display their internal terminology PValue. How would you do that?
Choose 2 answers

A. Right click on Priority and select Configure Dictionary
B. Right click on Priority and select Configure Column
C. Right click on Priority and select Configure Label
D. Right click on Priority and select Configure Display Settings

Answer: A,C

Explanation:
To rename a field label in ServiceNow (such as changing "Priority" to "PValue"), you must eitherupdate the dictionary definitionorchange the field label.
Right-click on the "Priority" field labelin the form.
Select"Configure Dictionary".
Update the"Label" fieldto "PValue".
Save the changes.
The new label will now be reflected across the system where applicable.
Right-click on the "Priority" field labelin the form.
Select"Configure Label".
Update thelabel textto "PValue".
Save the changes.
This methodonly changes the field labelfor display purposeswithout affecting the underlying database structure.
B: Right-click on Priority and select Configure Display Settings
There isno "Configure Display Settings"option when right-clicking on a field label in ServiceNow.
D: Right-click on Priority and select Configure Column
"Configure Column" is used forlist views, not for changing field labels on forms.
ServiceNow Field Labels and Dictionary
ServiceNow CSA Training Module:"Configuring Forms and Fields"
Option 1: Configure Dictionary (Recommended for Full Customization)Option 2: Configure Label (Quick Change for Display Purposes)Why Other Answers Are Incorrect:References from Certified System Administrator (CSA) Official Documentation:

NEW QUESTION # 160
If users would like to locate and assign a task to themselves in the Platform, ', fiat action could they perform from the list view to make the assignment?
Choose 2 answers

A. Select the record using the check box then select the Assign To Me UI action on the List Header
B. Select the Task number, and select the Assign to me UI action on the form
C. Right click on the Task number and select the Assign to me option in the menu
D. Select the record using the check box, then select the Person icon
E. Double click on the Assigned to value, type the name of the user, and select the green check

Answer: A,D

NEW QUESTION # 161
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