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SAP C_C4H56_2411 Exam Questions Preparation Material By Actual4Labs

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q20-Q25):

NEW QUESTION # 20
Which master data is synchronized bidirectionally between SAP S/4HANA and SAP Service Cloud Version 2?

A. Product
B. Employee
C. Account
D. Account hierarchy

Answer: C

NEW QUESTION # 21
What can you do with Microsoft Teams integration? Note: There are 3 correct answers to this question.

A. Send e-mails to customers.
B. Create appointments.
C. Share workspaces.
D. Make outbound calls.
E. Hand over cases.

Answer: B,C,D

NEW QUESTION # 22
Which of the following actions can be configured for autoflow? Note: There are 3 correct answers to this question.

A. Send event notifications
B. Send info notifications
C. Send event email template
D. Send emails
E. Send object update

Answer: A,B,D

Explanation:
Autoflow in SAP Service Cloud V2 automates actions based on case conditions. Configurable actions include sending info notifications to inform users of specific events, sending event notifications for system-triggered updates, and sending emails to customers or agents. According to SAP documentation, "Autoflow supports actions such as sending info notifications, event notifications, and emails to automate case-related communications." Send event email template (A) is not a standard autoflow action. Send object update (D) is not a distinct action, though autoflow can update objects indirectly.
Reference:
SAP Help Portal: Autoflow Actions in SAP Service Cloud V2
SAP Community: Configuring Autoflow Rules

NEW QUESTION # 23
Which of the following rule options can be implemented to automatically assign a case?

A. BRF+
B. Autoflow
C. Validation
D. Case routing

Answer: B,D

Explanation:
Automatic case assignment in SAP Service Cloud V2 can be achieved using Case routing rules, which allow administrators to define conditions (e.g., case type, priority) to route cases to specific employees or teams. Autoflow is another option, as it supports automation of case assignments by triggering actions based on predefined conditions. According to SAP documentation, "Case routing rules and autoflows enable automatic assignment of cases to employees or teams based on business logic." Validation (A) is used to check data integrity, not for assignment. BRF+ (D) is a business rule framework used in other SAP systems but not directly in Service Cloud V2 for case assignment.
Reference:
SAP Help Portal: Case Routing and Autoflow Configuration
SAP Community: Automation in SAP Service Cloud V2

NEW QUESTION # 24
Which of the following are required to grant business user access? Note: There are 2 correct answers to this question.

A. Assignment to an organizational unit
B. Employee
C. User ID
D. Access restriction

Answer: B,C

NEW QUESTION # 25
......

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