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Salesforce CRT-261 certification exam is a challenging test that requires extensive knowledge of the Service Cloud platform. It covers a range of topics including case management, knowledge management, service console, service cloud automation, and reporting and analytics. CRT-261 Exam is divided into two sections, with the first section consisting of 60 multiple-choice questions and the second section consisting of five scenario-based questions.

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Salesforce CRT-261 (Certification Preparation for Service Cloud Consultant) Certification Exam is a certification program designed for professionals who are looking to validate their expertise in Salesforce Service Cloud. Certification Preparation for Service Cloud Consultant certification offers a great opportunity for individuals who want to improve their career prospects in the Salesforce ecosystem. CRT-261 Exam is designed to test the knowledge and skills of the candidates related to Salesforce Service Cloud, including its functionality, features, and capabilities.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q84-Q89):

NEW QUESTION # 84
DreamMouse Realty would like to provide a user-friendly way for clients to apply for a home loan through an Experience site. Many times, clients do not complete are of the information and a loan specialist needs to finish the submission.
How should the administrator configure Salesforce to meet the requirements?

A. Post a web to case form on the site and assign the case to the specialist for completion.
B. Use email to case for the client to submit the relevant information to the specialist.
C. Create a screen-based flow accessible from the Experience site and internaly.
D. Add a custom Lightning component to the site and the Case Lightning record page.

Answer: D

NEW QUESTION # 85
A business to consumer (B2C) company wants to decrease service costs and improve customer relationship currently, customers pay invoices and update their contact information by mailing paper payslips back to company.
What is the recommended solution to meet the requirements?

A. Service Cloud Voice with Tele-pay
B. Experience Cloud with Customer Account Portal template
C. Einstein Bots with Credit Card Payments
D. Field Service with Integrated Payments

Answer: A

NEW QUESTION # 86
What are three considerations when adding a report chart to a Console Component? Choose 3 answers

A. The report is a Summary or Matrix report.
B. The report has a standard Report Type.
C. The report is shared with a Chatter Group.
D. The report chart is added to the Page Layout.
E. The report contains a chart.

Answer: A,E

NEW QUESTION # 87
Using Import Wizard, how many Asset records can you import at a time?

A. 0
B. 100,000
C. 1
D. You cannot import Assets via Import Wizard
E. 50,000

Answer: D

NEW QUESTION # 88
universal containers is implementing a customer community to provide self service options to its B2C customers.Which two features should a consultan recommend.

A. Cases
B. Chatter Answers
C. Contracts and SLASs
D. Contacts

Answer: A,B

Explanation:
These are two features that a consultant should recommend to implement a customer community to provide self-service options to its B2C customers. Chatter Answers is a feature that allows customers to post questions, provide answers, and comment on other posts in the community. Chatter Answers can help customers find solutions from other customers or experts without creating a case. Cases is a feature that allows customers to create, view, and manage cases online in the community. Cases can help customers get support from agents when they cannot find answers from other sources. Verified References: : https://help.
salesforce.com/s/articleView?id=sf.networks_chatter_answers_overview.htm&type=5 : https://help.salesforce.
com/s/articleView?id=sf.networks_cases_overview.htm&type=5

NEW QUESTION # 89
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