Sid Tate Sid Tate's Profile Page

Sid Tate Sid Tate

0 Course Enrolled • 0 Course Completed

Biography

Pass GCP-GCX Test | Associate GCP-GCX Level Exam

P.S. Free & New GCP-GCX dumps are available on Google Drive shared by BraindumpsPrep: https://drive.google.com/open?id=13iZLsw3zg1zcG3gM6MXq35CHGx2r4XLR

As we all know, good GCP-GCX study materials can stand the test of time, our company has existed in the GCP-GCX exam dumps for years, we have the most extraordinary specialists who are committed to the study of the GCP-GCX study materials for years, they conclude the questions and answers for the candidates to practice. By practicing the GCP-GCX Exam Dumps, the candidates can pass the exam successfully. Choose us, and you can make it.

Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Certification Exam is a comprehensive certification program designed to test and validate the skills and knowledge of professionals in the field of customer experience management. Genesys Cloud CX Certified Professional - Consolidated Exam certification exam focuses on the use of the Genesys Cloud CX platform, which is a cloud-based customer experience management solution that enables businesses to deliver exceptional customer experiences across all channels and touchpoints.

>> Pass GCP-GCX Test <<

Associate Genesys GCP-GCX Level Exam, New GCP-GCX Dumps Files

You may strand on some issues at sometimes, all confusions will be answered by the bountiful contents of our GCP-GCX exam materials. Wrong choices may engender wrong feed-backs, we are sure you will come a long way by our GCP-GCX practice questions. In fact, a lot of our loyal customers have became our friends and only relay on our GCP-GCX study braindumps. As they always said that our GCP-GCX learning quiz is guaranteed to help them pass the exam.

Genesys Cloud CX Certified Professional - Consolidated Exam Sample Questions (Q12-Q17):

NEW QUESTION # 12
Which of the following statements are true? (Choose three.)

A. An agent-based report counts any interactions an agent worked with.
B. Each report contains a predefined set of metrics.
C. An Abandon is an interaction that disconnects before an agent handles it.
D. Reports once created cannot be configured.
E. A queue report only counts interactions handled by an agent.

Answer: A,B,C

NEW QUESTION # 13
Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?

A. Scheduling
B. Automatic Call Distribution
C. Architect
D. Emergency Groups

Answer: B

NEW QUESTION # 14
What type of trunk would you configure to connect to AudioCodes phones?

A. External trunk
B. WebRTC phone trunk
C. Phone trunk
D. Network interface trunk

Answer: C

Explanation:
Phone trunk is the type of trunk that you would configure to connect to AudioCodes phones in Genesys Cloud CX Telephony Admin menu. A trunk is a logical connection that allows voice communication between different systems or networks using various protocols or technologies. A trunk can have various options configured to define its behavior and performance, such as capacity limits, codecs preferences, caller ID settings etc. A phone trunk is a type of trunk that connects AudioCodes phones with Genesys Cloud CX using SIP protocol over TLS transport layer. Reference: https://help.mypurecloud.com/glossary/trunk/ https://help.mypurecloud.com/articles/create-a-phone-trunk/ https://help.mypurecloud.com/articles/audiocodes-phone-trunk-settings/

NEW QUESTION # 15
Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)

A. Queue
B. Skills
C. Roles
D. Language

Answer: B,D

Explanation:
Explanation
Language and Skills are two categories of ACD skills that can be added to a user or an interaction. ACD skills are used to match agents and interactions based on their abilities and requirements. Language skills indicate the languages that an agent can speak or an interaction needs. Skills indicate the areas of expertise or knowledge that an agent has or an interaction requires. References:
https://help.mypurecloud.com/articles/about-acd-skills/
https://help.mypurecloud.com/articles/add-skills-to-a-user/

NEW QUESTION # 16
Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.

A. True
B. False

Answer: A

Explanation:
Reference:
Phone redundancy extends to include call survivability - Even when the connection to the Edge is lost, it prevents active calls from getting disconnected. Phone redundancy is a feature that allows phones to register with multiple Edges for backup purposes. Call survivability is a feature that allows phones to maintain active calls even when they lose connection with their primary Edge. These features ensure that calls are not dropped or interrupted due to network failures or maintenance activities. Reference: https://help.mypurecloud.com/articles/about-phone-redundancy/ https://help.mypurecloud.com/articles/about-call-survivability/

NEW QUESTION # 17
......

With our test-oriented GCP-GCX test prep in hand, we guarantee that you can pass the GCP-GCX exam as easy as blowing away the dust, as long as you guarantee 20 to 30 hours practice with our GCP-GCX study materials. The reason why we are so confident lies in the sophisticated expert group and technical team we have, which do duty for our solid support. They develop the GCP-GCX Exam Guide targeted to real exam. The wide coverage of important knowledge points in our GCP-GCX latest braindumps would be greatly helpful for you to pass the exam.

Associate GCP-GCX Level Exam: https://www.briandumpsprep.com/GCP-GCX-prep-exam-braindumps.html

P.S. Free & New GCP-GCX dumps are available on Google Drive shared by BraindumpsPrep: https://drive.google.com/open?id=13iZLsw3zg1zcG3gM6MXq35CHGx2r4XLR

Sid Tate Sid Tate

Biography

ABOUT

Pages

Contact