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Microsoft Power Platform Solution Architect (PL-600) exam is a certification that validates the skills of individuals in designing and implementing solutions using the Microsoft Power Platform. The Power Platform consists of four main applications: Power Apps, Power BI, Power Automate, and Power Virtual Agents. The PL-600 Exam is designed for solution architects who have expertise in these applications and can design solutions for businesses and organizations.
Microsoft Power Platform Solution Architect Sample Questions (Q145-Q150):
NEW QUESTION # 145
You need to recommend the field type to use for configuring meal selections during reservation.
Which field type should you recommend?
Answer: C
Explanation:
Scenario:
* Customers can select a meal when they make a reservation and can save the meal choices as a customer preference.
* The company offers two types of meals: standard and vegetarian. Meal types can be temporarily unavailable. The airline is considering offering other meal types, such as gluten-free and low-sodium options.
In PowerApps Option set is one of the field types you can use in your Entity. The information type that Option Set stores is a list of text values. And here comes the Option Set advantage - once you define its text values you can centrally managed it.
Example:
Reference:
https://michalguzowski.pl/how-to-work-with-option-set-in-powerapps/
Topic 1, Relecloud
Case study
This is a case study. Case studies are not timed separately. You can use as much exam time as you would like to complete each case. However, there may be additional case studies and sections on this exam. You must manage your time to ensure that you are able to complete all questions included on this exam in the time provided.
To answer the questions included in a case study, you will need to reference information that is provided in the case study. Case studies might contain exhibits and other resources that provide more information about the scenario that is described in the case study. Each question is independent of the other questions in this case study.
At the end of this case study, a review screen will appear. This screen allows you to review your answers and to make changes before you move to the next section of the exam. After you begin a new section, you cannot return to this section.
To start the case study
To display the first question in this case study, click the Next button. Use the buttons in the left pane to explore the content of the case study before you answer the questions. Clicking these buttons displays information such as business requirements, existing environment, and problem statements. If the case study has an All Information tab, note that the information displayed is identical to the information displayed on the subsequent tabs. When you are ready to answer a question, click the Question button to return to the question.
Background
Relecloud provides regional air service in North America. The company uses a variety of systems, apps, and services to manage the business. You are hired to design a new solution to manage passenger information, reservations, and maintenance.
Current environment
* The company uses Microsoft Office 365.
* The company has a custom app for managing and tracking passenger luggage. The app uses Microsoft Dataverse.
* For flights longer than four hours, passengers receive a meal. Customers can select a meal when they make a reservation and can save the meal choices as a customer preference.
* The company offers two types of meals: standard and vegetarian. Meal types can be temporarily unavailable. The airline is considering offering other meal types, such as gluten-free and low-sodium options.
* The company uses paper-based reservation checklists to help ensure that all the steps for a reservation are complete.
* The company uses vendors to service aircraft.
Environment
* Ensure that employees can sign in to all Microsoft apps by using one set of credentials per employee.
* Minimize the use of third-party products and custom development.
* Reduce customer support call volumes by having the system automatically resolve common issues.
* The security rule for agents must contain the privileges in the default Customer Service Representative security role.
* Log issues as cases. The case form must show variable sections based on the case type. Include a custom entity named Seats and grant agents access to the entity.
* Application use layout should be role specific.
Agents
* You must standardize the format used by agents to enter customer phone numbers.
* Agents need a solution to replace paper reservation checklists.
* Agents need dashboards to show a current count of all reservations on the entity.
* Agents need a way to track reservation issues.
* Agents need a visual indicator in the interface to determine the reservation step to provide a seamless customer experience.
* Agents need different versions of cancellation policies to send customers. One version must be controllable within the system.
* Agents need to view which pieces of luggage match to each passenger, and then need to add the total on the passenger record.
IT
* IT staff needs a mobile solution to see IT cases at the top of the menu since this is their primary focus.
* IT staff needs a system that is easy to navigate to active cases.
* IT specialists want to design Power BI reports. They need to understand the underlying table relationships of the system.
* IT specialists need a solution that is visual rather than text-based so they can quickly complete their tasks.
Management
* Management requires paginated reports for stakeholders.
* Management wants to provide frequent flyers with better service when the flyers call.
* Managers need to see all customer dashboards at the top of their menu on their mobile device.
Maintenance
* Maintenance supervisors must not have access to Dynamics 365 Customer Service. The supervisors must be able to communicate with the contracts team about contracts.
* Aircraft maintenance vendors must have only view and upload privileges to their invoices and receipts.
* Contracts with maintenance companies must be stored in Dynamics 365 Customer Service.
NEW QUESTION # 146
You are designing a Power Platform solution for a company that provides in-home appliance maintenance.
When a customer schedules a service appointment, a dispatcher assigns one technician for a specific time and location.
The solution must capture information about the technician assigned to each appointment and the list of tools that the technician must bring to the appointment.
You need to recommend the data type for the captured information.
Which data type should you use? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
Box 1: Choice
Like Choices below, but can only select one of the option.
Box 2: Choices
You can customize forms (main, quick create, and quick view) and email templates by adding multi-select columns that are called Choices. When you add a choices column, you can specify multiple values that will be available for users to select. When users fill out the form they can select one, multiple, or all the values displayed in a drop-down list.
Reference:
https://docs.microsoft.com/en-us/powerapps/maker/data-platform/types-of-fields
NEW QUESTION # 147
You are a Microsoft Power Platform architect.
You must identify and document your organization's business processes to identify opportunities for automaton.
You need to run task mining in process advisor.
In which order should you perform the actions? To answer, move all actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
Explanation
NEW QUESTION # 148
You need to recommend a solution to meet user interface requirements.
What should you recommend? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Reference:
https://docs.microsoft.com/en-us/power-bi/visuals/power-bi-visualization-radial-gauge-charts
https://docs.microsoft.com/en-us/dynamics365/field-service/inspections
NEW QUESTION # 149
You are creating a scope of work document for a solution. You have the following requirements:
* Track support cases, first response time, and resolution time.
* Include a chat-like interface that allows managers to check the status of cases with minimal manual searching.
* Allow cases to have multiple different priority levels.
You need to include the required Dynamics 365 and Microsoft Power Platform components. Which two components should you include? Each correct answer presents part of the solution.
NOT: Each correct selection is worth one point.
Answer: B,C
Explanation:
Explanation
Power Virtual Agents lets you create powerful chatbots that can answer questions posed by your customers, other employees, or visitors to your website or service.
Use Dynamics 365 Customer Service to:
Track customer issues through cases
Record all interactions related to a case
Share information in the knowledge base
Create queues and route cases to the right channels
Create and track service levels through service-level agreements (SLAs) Define service terms through entitlements Manage performance and productivity through reports and dashboards Create and schedule services Participate in chats Manage conversations across channels Reference:
https://docs.microsoft.com/en-us/power-virtual-agents/fundamentals-what-is-power-virtual-agents
https://docs.microsoft.com/en-us/dynamics365/customer-service/overview
NEW QUESTION # 150
......
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Head office:
Farmview Supermarket, (Level -5), Farmgate, Dhaka-1215
Corporate office:
18, Indira Road, Farmgate, Dhaka-1215
Branch Office:
109, Orchid Plaza-2, Green Road, Dhaka-1215